Support Center
Get help with the Storybook Video Capture Chrome Extension
Getting Started
Installing the Extension
Install our free Chrome extension from the Chrome Web Store. Once installed, you'll see the extension icon in your browser toolbar. Click it anytime while viewing a Google Gemini storybook to start recording.
Requirements
- Google Chrome browser (version 104 or newer)
- Access to Google Gemini storybooks
- Permission to capture your screen (you'll be prompted when first recording)
- Sufficient storage space on your device for video files
Frequently Asked Questions
How do I start recording?
First, open a storybook on Google Gemini. Then click the extension icon in your Chrome toolbar. In the popup window, click the "Start Recording" button. When prompted, allow screen capture permissions and select the tab with your storybook. The recording will begin automatically.
What video format will my recording be in?
Your recordings are saved in WebM format, which plays in most modern video players and can be easily converted to other formats if needed. The videos are high quality and optimized for sharing.
Can I pause and resume recording?
Currently, recordings run continuously from start to stop. If you need to take a break, stop the recording and start a new one when ready. You can record as many videos as you like.
Where are my recordings saved?
When you finish recording, the video is automatically downloaded to your computer's Downloads folder. From there, you can move it anywhere you like, share it with family, or upload it to your favorite video sharing platform.
Do you store my recordings?
No, we never store your recordings. Everything happens locally in your browser. The video files are saved directly to your computer, and we have no access to them. Your stories remain completely private.
Troubleshooting
Common Issues
- Extension icon not showing: Make sure the extension is enabled in Chrome's extension settings
- Can't start recording: Verify you're on a Google Gemini storybook page (the extension only works there)
- Permission denied: When prompted, make sure to select "Share" and choose the correct tab
- No storybook detected: Ensure the storybook is fully loaded before clicking record
Recording Quality
- Blurry video: The extension records at high quality - check your video player settings
- Large file size: Longer recordings create larger files - ensure you have enough disk space
- Missing pages: Make sure to wait for each page to fully load before turning to the next
Contact Support
Need more help? We're here to assist you with any issues or questions.
Email Support
support@storybookshare.com
We'll respond within 1-2 business days
Quick Tips
Most issues can be resolved by:
- Refreshing the Gemini page
- Restarting Chrome
- Reinstalling the extension
Feature Requests & Feedback
We're always looking to improve! If you have ideas for new features or ways to make the extension better, please let us know. Your feedback helps us create a better experience for all families using the extension.
Send suggestions to: support@storybookshare.com
Privacy & Safety
Your privacy is our priority. Remember:
- All recordings are saved locally on your computer
- We never upload or access your video files
- The extension only activates on Gemini storybook pages
- You can uninstall the extension at any time to remove all data
For more details, see our Privacy Policy.